Data Deletion Request

Summary: You can remove Saathi360's access to your Facebook, Instagram or WhatsApp account at any time — from Facebook, from inside Saathi360, or by writing to us. To have the data we already stored deleted as well, email [email protected] and we will action it within 30 days.

1. Who this page is for

Saathi360 lets a business connect its own Facebook Page, Instagram Business account and WhatsApp Business account so it can publish its own posts and collect its own customer enquiries in one place. If you connected any of those, this page tells you exactly how to disconnect and how to have the stored data deleted.

2. Remove access immediately (you control this)

You do not need our help to cut off access. Either route works, and both take effect at once:

From inside Saathi360 — sign in, go to Digital Marketing → Channels → Social Accounts, and click the unlink icon next to the connected account. This deletes the stored access token along with the connection record.
From Facebook — go to Facebook → Settings & Privacy → Settings → Business Integrations, select Saathi360 Business, and choose Remove. This revokes the permissions you granted us.
From Instagram — access is granted through the linked Facebook Page, so removing the integration above also removes Instagram access.
From WhatsApp — in Saathi360, open Settings → WhatsApp and disconnect the session.

3. Request deletion of data we already stored

Disconnecting stops any further access. To also delete what was stored before you disconnected, email [email protected] from your registered email address with the subject “Data deletion request”, telling us your business name and which account (Facebook Page, Instagram account, or WhatsApp number) it concerns.

We will confirm and complete the deletion within 30 days of receiving your request.

4. What gets deleted

On request we delete the platform data we hold for your business, namely:

The access tokens and account identifiers for the connected Facebook Page, Instagram Business account or WhatsApp Business account
Records of posts published through Saathi360, including the post identifiers and links returned by Meta
Enquiries captured from your Page or Instagram account — comments, direct messages and Lead Ad submissions — including the sender's name, phone number or email where the platform supplied it, and any follow-up notes attached to them in your CRM

5. What we may keep, and why

Two narrow exceptions, both required of us rather than chosen:

Records we must keep by law — invoices, tax records and payment history are retained for the period Indian law requires. These are records of your subscription to Saathi360, not Facebook or Instagram data.
Security and audit logs — retained for a limited period to investigate abuse and protect other users, then deleted on schedule.

Neither is used to contact your customers or to rebuild a connection you removed.

6. Deleting your whole Saathi360 account

If you want your entire business account removed rather than one connected channel, email [email protected] and say so. We will confirm the scope with you first, because deletion is permanent and takes your billing, inventory and customer records with it.

7. Contact

Data Protection Officer
VENSYAM BUSINESS SYSTEMS (OPC) PRIVATE LIMITED
Email: [email protected]
Response time: within 30 days of receipt