Refund & Cancellation Policy

Summary: Every new business gets a 30-day free trial on Basic, Standard and Premium plans — no payment required, full features, no credit card. The trial IS the evaluation window. Once you choose to pay and convert, subscriptions are non-refundable for the year. Custom plans are admin-priced and term-committed; they do not include a trial.

1. The 30-Day Free Trial — Try Before You Buy

Every new business that signs up on Basic, Standard or Premium gets 30 days of full plan access at no cost. During the trial:

You can use every feature included in the plan you selected
No payment is taken, no card is required, and no invoice is raised
Reminder emails arrive at 15, 7, 3 and 1 days before the trial ends
You can pay any time during the trial to convert — the moment payment is confirmed, your paid year begins from that date
If you don't pay by the 30th day, your account locks for operations (POS, billing, customers, storefront) but your data stays intact and you can pay later to unlock

This trial is offered in good faith by VENSYAM BUSINESS SYSTEMS (OPC) PRIVATE LIMITED to let new businesses prove the product on their own data before committing a single rupee.

2. Why We Don't Offer Post-Payment Cancellation or Refund

Because every new customer gets a real working product for 30 days before paying, the trial functions as a complete buyer's-remorse window. By the time you decide to pay, you have already used the platform with your own products, customers and invoices. Once payment is confirmed, the subscription is locked in for the full 12-month period and is non-refundable regardless of cause, including:

Change of mind, change of business plan, or change of vendor
Decision to switch to another product or to in-house tooling
Closure or sale of the business
Lower usage than expected, or unused features
Mid-cycle upgrades and downgrades (covered separately, not refunds)

3. Custom Plans Do Not Include a Trial

Custom plans are admin-priced and term-committed. The price, scope, and term are agreed in writing between you and our sales team before any payment is requested. Because Custom plans involve negotiated terms, they do not include the 30-day free trial, and they are not refundable after payment. Cancellation of a Custom plan, if any, is governed by the written commercial agreement signed at the time of purchase.

4. Goodwill Refunds (Billing Errors Only)

While the standard policy is non-refundable, our internal billing team may issue a goodwill refund in narrowly defined situations:

Duplicate charge — if our system charged you twice for the same subscription due to a technical error
Charge on a closed account — if a payment was processed against an account that was already terminated
Incorrect price — if the amount charged differs from the published catalog price for the plan you selected
Account compromise — if a payment was made via your account by a third party in a confirmed account-takeover incident

These are exception cases handled directly by our billing team. They are not a customer-facing entitlement. To raise a billing issue, write to [email protected] from your registered email with the invoice number and a clear description of the issue. Our team will respond within 2 business days.

5. Stopping Your Subscription

You can stop renewing at any time by simply not paying the renewal invoice when it arrives
Your subscription will run normally until the end of the paid year (the date shown on your invoice)
After the paid year ends, you enter a 7-day grace period during which you can renew without interruption
After grace, your account moves to a 90-day read-only window so you can export data — login and reports remain available, write operations and storefront are paused
After the 90-day window, the account is suspended; data is preserved indefinitely and can be reactivated by paying for a new subscription at any time

At no stage does the platform delete your business data without an explicit written request from you under the Digital Personal Data Protection Act, 2023.

6. GST Treatment of Approved Goodwill Refunds

When a goodwill refund is approved, we issue a credit note against the original tax invoice, reversing the GST collected. The credit note is reported in our GSTR-1 in the month the refund is processed, in accordance with Section 34 of the CGST Act, 2017. You will receive a copy of the credit note along with the refund confirmation email. Refunds are processed to the same payment instrument used for the original payment; we do not issue refunds to third-party accounts under any circumstances.

7. Abuse Prevention

The 30-day free trial is intended for genuine new businesses evaluating the product. To prevent abuse, we deduplicate trial signups by GSTIN, the PAN derived from the GSTIN, and registered phone number. Repeated signups by the same business identity (same GSTIN, same PAN, or same phone) will not receive a fresh trial. If our system detects a prior account, the new signup will be invited to pay upfront instead of receiving another free trial.

8. Contact

For billing questions or to report a billing error:
Billing & Accounts
Email: [email protected]
Response time: 2 business days