Steps
- Open Notifications in the side menu and click Notification settings (also in Settings → Notifications).
- The top shows whether your own email is set up and WhatsApp is connected. Without them, the switches show Set up email first or Connect WhatsApp first.
- Each message has an Email and a WhatsApp switch. Turn on the ones you want. Rows marked Always on are kept on by Saathi360.
- Tap the eye to see the message exactly as it is sent. WhatsApp can be seen in English, Hindi or Telugu.
- To use your own email wording, open the preview, tap Write your own text, add the {placeholders} and Save. Send a test to me shows it in your inbox.
- Bills & documents you send (bills, quotations, statements, LRs, payslips) go only when you tap Send: no switch. 24-hour rule: Official WhatsApp sends it only to people who messaged you in the last 24 hours.
Good to know
WhatsApp wording stays fixed so Meta keeps approving it. For a different message, tap Need a custom message? on the WhatsApp page.
Emails go only from your own business email, and WhatsApp only from your own connected number. Add your email in Settings → Email Sender and connect WhatsApp in Settings → WhatsApp.
New automatic messages (trip updates, rent reminders, hotel bookings) start off: nothing goes until you switch it on. Blood bank and society rows are the same switches as in their own settings.