Steps
- Open Notifications in the side menu and click Notification log.
- The top shows today's messages: sent, failed and skipped.
- Search by customer name, phone, email or bill number, and filter by message, channel, status and dates.
- Tap a row to see the message, when it was sent, delivered and read, and why it was skipped or failed.
- Tap Resend to send the same message again to the same person.
Good to know
Skipped means the message was switched on but could not go — for example no email address, WhatsApp not connected, or the customer replied STOP.
Bills, quotations and statements you send by hand, on WhatsApp or by email, are in the log too.
The log keeps the last 180 days. A quotation email is sent again from the quotation, so the latest PDF goes with it.