Steps
- Open Saved replies in the Leads menu.
- Choose a language and press Add 5 ready-made replies, or add your own with a Short name and the words.
- Change the words in brackets to your own, such as your UPI ID or Google Maps link.
- In the Inbox, open a chat and click Saved replies above the reply box.
- Pick one: the words go into the box with the customer's name filled in. Change anything, then Send.
Good to know
{name} becomes the customer's first name and {business} your business name.
Saved replies are shared: the whole team sees and uses the same list.