Steps
- Open Auto-replies in the Leads menu.
- Write your Welcome and Away message, or leave them empty to use the text shown. Set your hours and the days you are open.
- Under Keyword answers, pick a ready-made one (Price, Timings, Location...) or type the words customers use and the answer. Tick WhatsApp, Messenger & Instagram or Facebook & Instagram comments.
- Type a customer's message in Try it to see exactly what would be sent.
- Switch on Auto-replies and the channels: changes save by themselves. The page shows whether WhatsApp and your Facebook Page are connected, and every reply shows on the lead's timeline.
Good to know
Post "Comment PRICE below" on Facebook or Instagram and tick Facebook & Instagram comments on the price answer: everyone who comments that word gets it as a private message.
Auto-replies wait while your team is chatting (30 minutes after a team reply unless you change it). A person gets at most 5 a day, and nothing after they send STOP. Groups are never answered.
The welcome goes only to a new WhatsApp contact. Messenger and Instagram have their own welcome in Leads → Settings.