Steps
- Your Saathi360 subscription covers the software, hosting and support. It does not include WhatsApp message charges.
- With Official WhatsApp, Meta charges for messages your business starts, such as order updates and payment reminders: about ₹0.11 to ₹0.14 each. Meta sets the price.
- Replies you send within 24 hours of a customer's message are free.
- Add your card: at business.facebook.com open WhatsApp Manager → Payment methods → Add payment method. Choose INR; it cannot be changed later.
- Meta charges your card and sends the invoice to you. Enter your GST number there to get GST invoices.
Good to know
Without a payment method, Meta does not deliver the messages your business starts. Saathi360 shows a notice until it is added; after adding it, click I've added it on the checklist.
The free QR link has no message charges at all.
Saathi360 never collects WhatsApp message charges and never sees your card.
If Meta refuses a message because of the payment method, that message shows Failed under Recent messages and the Payment step of the setup checklist turns red. Update the card in WhatsApp Manager; the step turns green again when the next message reaches a customer.
Next in this sectionWhatsApp message templates