Steps
- When you connect Official WhatsApp, Saathi360 sends its templates to Meta in English, Hindi and Telugu, automatically.
- In Settings → WhatsApp click Manage messages & templates and pick your customers' language under Message language.
- The Message templates list shows each message in each language: Approved, Waiting for Meta or Rejected, updated by itself. Click Preview to read one, Check with Meta to update now.
- Only approved templates are sent. Until the one in your language is approved, the English one is used. A rejected or paused one shows Meta's reason under it.
- A message waits up to 48 hours for Meta to approve its template. If it is still not approved by then, the message is not sent and shows as Failed.
- Each message fills in your customer's name, the order or invoice number, the amount and your business name. A new lead from a Leads automation gets Thank you for your enquiry, once.
Good to know
Need your own wording, a festival greeting or an offer? Click Need a custom message? in the WhatsApp settings to chat with Saathi360 on WhatsApp. Offer messages count as marketing, and Meta charges more for them.
The free QR link does not need templates: it sends Saathi360's standard message text.
If customers block or report a message, Meta can pause or switch off its template. The list then shows Paused by Meta or Switched off by Meta, and that template is not used until Meta allows it again.